Privacy Policy — How 55www Protects Your Personal Data
At 55www, safeguarding the personal information of every player across Bangladesh is a responsibility we take seriously. This Privacy Policy explains in plain English what data we collect when you use our platform, why we collect it, how we use and store it, who we may share it with, and what rights you have regarding your own information.
SSL Encryption
All data transmitted between your device and the 55www platform is protected by 256-bit SSL/TLS encryption, ensuring that your personal and financial information cannot be intercepted in transit.
No Data Selling
55www does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used solely to operate and improve the 55www platform for your benefit.
Your Data, Your Rights
Players registered on 55www hold clear rights over their personal data, including the right to access, correct, restrict processing, and in certain circumstances request deletion of the information we hold about them.
Secure Data Storage
Player data is stored on secured, access-controlled servers. We apply strict internal access policies so that only authorised 55www personnel with a legitimate operational need may access your account information.
Transparent Data Use
We collect only the data that is genuinely necessary to provide our services, verify your identity, process payments, and comply with applicable legal obligations. We do not collect data speculatively or unnecessarily.
Cookie Control
55www uses cookies and similar tracking technologies only to the extent necessary for platform functionality, session management, and anonymised analytics. You can manage non-essential cookies through your browser settings at any time.
Information We Collect
Effective January 2026When you visit, register on, or otherwise interact with the 55www platform, we collect certain categories of personal information. The specific data collected depends on the nature of your interaction — browsing as a guest involves minimal data collection, whereas registering a player account and completing KYC verification requires more comprehensive information to comply with identity verification obligations.
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, NID/passport/driving licence number and image | At registration and during KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, district, Bangladesh) | At registration and when you update your profile |
| Financial Data | bKash/Nagad/Rocket/Upay wallet numbers, Dutch-Bangla Bank / City Bank / BRAC Bank account details, transaction reference IDs, deposit and withdrawal history | When you make a deposit or request a withdrawal |
| Gameplay Data | Game session logs, bet amounts, game titles played, wager outcomes, bonus usage, session duration | Continuously while you are logged in and playing |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6) | Automatically on every visit via server logs and cookies |
| Communications Data | Live chat transcripts, email correspondence with our support team, feedback submissions | When you contact 55www support or submit feedback |
| Preference Data | Responsible gaming limits you have set (deposit limits, session reminders, self-exclusion status), notification preferences, language preferences | When you configure your account settings |
Sensitive Data: 55www does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity document verification under our KYC obligations. Where identity document images are submitted, they are processed solely for the purpose of verifying your identity and are not used for any other purpose.
We may also receive data about you from third-party sources, including fraud-prevention databases, identity verification service providers, and payment processors, where such data is necessary to verify your identity, prevent fraud, or comply with anti-money-laundering (AML) requirements. Any data received from third parties is handled with the same standards of care as data we collect directly from you.
How We Use Your Data
55www processes your personal data only for clearly defined purposes and only where we have a legitimate legal basis for doing so. The table below summarises the principal purposes for which we use your data and the corresponding legal basis for each use.
- Account Registration and Management: To create and maintain your player account on 55www, verify your identity during KYC, and authenticate your identity at each 55www Login. Legal basis: performance of our contract with you.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, and to maintain a full transaction history for your account. Legal basis: performance of contract; legal obligation (AML compliance).
- Responsible Gaming Compliance: To monitor gameplay patterns for signs of problem gambling, apply self-imposed deposit limits and session reminders you have set, and enforce self-exclusion if you have activated it. Legal basis: legal obligation; legitimate interests (player protection).
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited conduct. Legal basis: legitimate interests; legal obligation.
- Customer Support: To respond to your enquiries, resolve disputes, and handle complaints submitted to our support team at [email protected] or via live chat. Legal basis: performance of contract; legitimate interests.
- Platform Improvement: To analyse anonymised and aggregated usage data to improve site performance, game selection, and user experience. Legal basis: legitimate interests. This analysis does not involve decisions that affect individual players.
- Marketing Communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as BPL, Eid, or Pohela Boishakh offers) by email or SMS, where you have given us explicit consent to do so. Legal basis: consent. You may withdraw consent at any time by contacting [email protected] or by updating your notification preferences in your account settings.
- Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and maintain records as required by applicable legal obligations. Legal basis: legal obligation.
No Automated Decision-Making with Legal Effect: 55www does not use automated decision-making processes that produce decisions with significant legal effects on individual players without human review. Where automated tools are used (for example, fraud detection or responsible gaming monitoring), any decision that materially affects your account — such as suspension — involves a human review step before the decision is finalised.
Data Sharing & Third Parties
55www does not sell your personal data to any third party. However, to deliver our services effectively and comply with applicable legal obligations, we do share specific categories of data with carefully selected third parties, as described below. All third parties with whom we share personal data are bound by data processing agreements that require them to handle your information with the same level of care as 55www itself.
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum financial data necessary to process your deposit or withdrawal transaction. Each provider operates under its own independently published privacy policy and is bound by Bangladesh Bank regulations.
- Identity Verification Partners: Third-party KYC and identity verification service providers receive copies of your identity documents and personal details solely for the purpose of verifying your identity as part of our KYC obligations. These providers are contractually prohibited from using your data for any other purpose.
- Game Studio Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studio partners may receive your player session data (player ID, session token, bet amounts) to facilitate gameplay and maintain game integrity. They do not receive your full identity profile or payment details.
- IT Infrastructure and Hosting Providers: Trusted cloud hosting and infrastructure providers host the 55www platform and may process your data as data processors on our behalf. They are bound by strict data processing agreements and are not permitted to access or use your data for their own purposes.
- Fraud Prevention and AML Services: Where there is a reasonable suspicion of fraud, money laundering, or other financial crime, we may share relevant account and transaction data with specialist fraud prevention and AML compliance service providers, as well as with law enforcement authorities where required by applicable law.
- Legal and Regulatory Authorities: 55www will disclose personal data to courts, law enforcement agencies, or regulatory bodies where required to do so by a valid and lawful legal obligation. We will endeavour to notify you of such disclosures where legally permitted to do so.
International Data Transfers: Some of the third-party service providers used by 55www may be located in countries outside Bangladesh. Where data is transferred internationally, 55www ensures that appropriate safeguards are in place — such as contractual data protection clauses — to protect your data to a standard equivalent to the protections described in this Privacy Policy.
Data Retention & Storage
55www retains your personal data only for as long as is necessary for the purposes for which it was collected, and no longer than is required to comply with applicable legal obligations. The following retention schedule applies as a general guide; specific retention periods may vary depending on legal requirements applicable at the time.
- Active Account Data: All personal data associated with an active player account is retained for the full duration of the account's active life, plus a minimum of five years following account closure. This retention period supports our AML compliance obligations and our ability to respond to post-closure queries or disputes.
- KYC and Identity Documents: Copies of identity documents submitted during KYC verification are retained for a minimum of five years following the closure or last active use of the associated account. These are stored in encrypted format with access restricted to authorised compliance personnel only.
- Financial Transaction Records: Detailed records of all deposits, withdrawals, and bonus transactions are retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping requirements.
- Customer Support Communications: Live chat transcripts and email correspondence with our support team are retained for a period of two years from the date of the most recent communication, to support dispute resolution and service quality review.
- Technical and Analytics Data: Anonymised analytics and server log data are retained for a maximum of 12 months before being permanently deleted or anonymised beyond recovery. IP addresses recorded in server logs are anonymised after 90 days.
- Marketing Consent Records: Records of your marketing consent (or withdrawal of consent) are retained for the duration of your account plus five years, to provide evidence of consent compliance in the event of a query.
When your personal data is no longer required for any of the above purposes, 55www will securely delete or irreversibly anonymise it. Anonymised data — data that cannot be linked back to any individual — may be retained indefinitely for aggregate statistical and business analysis purposes.
Your Rights & Choices
As a player on the 55www platform, you hold a set of rights with respect to the personal data we hold about you. 55www is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Data Rights Request".
Right of Access
You have the right to request a copy of the personal data 55www holds about you, along with information about how it is being processed.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
Right to Erasure
In certain circumstances, you may request that we delete your personal data. Note that this right is subject to overriding legal retention obligations such as AML record-keeping requirements.
Right to Restrict Processing
You may request that we restrict the processing of your data in specific circumstances, for example while a complaint or accuracy dispute is being resolved.
Right to Data Portability
Where processing is based on your consent or a contract with you, you may request a copy of the data you have provided in a structured, machine-readable format.
Right to Object
You have the right to object to processing based on legitimate interests, including profiling. You may also withdraw marketing consent at any time by contacting support.
55www will respond to all valid data rights requests within 30 days of receipt. In complex cases where additional time is required, we will notify you of the extension and the reason for it within the initial 30-day window. We may need to verify your identity before processing a data rights request, to ensure that personal data is not disclosed to or acted upon at the request of an unauthorised third party.
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from 55www, you may opt out at any time by emailing [email protected] with the subject "Unsubscribe" or by updating your communication preferences in your account settings after completing your 55www Login. Opt-out requests are processed within 5 business days. Please note that transactional messages — such as deposit confirmations, withdrawal notifications, and KYC status updates — are not marketing communications and will continue to be sent regardless of your marketing preference.
Data Security Measures
Protecting the integrity and confidentiality of your personal data is a core operational priority for 55www. We have implemented a layered set of technical and organisational security measures designed to guard against unauthorised access, accidental loss, unlawful disclosure, and data destruction.
- 256-Bit SSL/TLS Encryption: All communications between your browser or mobile device and the 55www platform are encrypted using industry-standard 256-bit SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser's address bar at https://55www.net.
- Encrypted Data Storage: Sensitive personal data — including identity document images, financial account details, and KYC records — is stored in encrypted form in our secured database infrastructure. Encryption keys are managed separately from the encrypted data.
- Access Controls: Access to player personal data within 55www's internal systems is restricted on a strict need-to-know basis. Each member of staff is granted only the minimum level of data access required to perform their specific role. All access events are logged and monitored.
- Two-Factor Authentication: 55www strongly recommends that all players enable two-factor authentication (2FA) on their account via the settings menu after 55www Login. Internally, 55www staff access to administrative systems requires multi-factor authentication.
- Penetration Testing and Security Audits: 55www conducts periodic security assessments of its platform infrastructure, including penetration testing, vulnerability scanning, and code security reviews, to proactively identify and address potential security weaknesses.
- Incident Response: In the event of a data security incident that affects your personal data, 55www will notify affected players promptly and take all reasonable steps to contain the incident, mitigate its impact, and prevent recurrence. We will cooperate fully with any applicable regulatory investigation.
Your Security Responsibilities: While 55www takes extensive measures to protect your data on our side, you also play an important role in keeping your account secure. Always use a strong, unique password for your 55www account. Never share your login credentials with anyone. Enable two-factor authentication. If you suspect that your account has been compromised, contact our support team immediately at [email protected] or via live chat from your account dashboard.
Contact & Policy Updates
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 55www processes your personal data, please contact our dedicated support team. We are committed to addressing all privacy-related enquiries with care and transparency.
For all data protection enquiries, please email: [email protected] with the subject line "Privacy Enquiry" or "Data Rights Request". Our team is available 24/7 and aims to respond to all privacy-related queries within 3 business days. You can also reach us via live chat from your account dashboard after completing your 55www Login.
55www reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform features, applicable laws, or regulatory guidance. When we make material changes to this Policy, we will notify registered players by email and display a prominent notice on the 55www website indicating that the Policy has been updated. The effective date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the 55www platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to stay informed about how 55www protects your personal information. If you do not agree with any material change to this Policy, you should contact our support team or request account closure before the changes take effect.
This Privacy Policy should be read alongside the 55www Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and 55www.
18+ Only. The 55www platform is strictly for adults aged 18 years and above. If you are concerned about the privacy of a minor who may have accessed 55www, please contact our support team immediately at [email protected]. 55www takes the protection of minors' data extremely seriously and will act swiftly on any such report.
Explore 55www — Bangladesh's Trusted Platform
Now that you know how 55www handles your personal data, you can play with confidence. Explore our full range of games, claim exciting promotions, or get in touch with our 24/7 support team.